How long does it take for my order to be shipped?
Although most order are made and shipped within a couple business days please allow up to 5 business days for your item to be shipped. I ship orders Monday through Friday only. No shipping on the weekends. Most orders purchased late Thursday evening or Friday will ship the following Monday afternoon.
I have a question about a product. How can I contact you?
Please use the form on the contact page.
What types of payment does THREADTAILS accept?
Credit card and Paypal payments are accepted
Where does THREADTAILS ship to?
THREADTAILS ships to all 50 states within the United States. Regular and PO boxes. No international orders.
What shipping does THREADTAILS use?
Most items are shipped First Class or Priority USPS depending on amount and weight of items.
How much does shipping cost?
The following list is for shipping to US states:
|Order Total||Shipping Cost|
|Up to $21.00||
|$21.01 - $45.00||
|$45.01 - $75.00||
|$75.01 and Up||
Does THREADTAILS charge sales tax?
Yes, THREADTAILS charges sales tax accordingly.
Does THREADTAILS offer refunds or exchanges?
Most items are made specifically for that order. There are no refunds or exchanges. The only time an item may be replaced is if it was my error. If this is the case, contact me immediately but no later than 2 days after receiving the item. It is the customers responsibility to make sure that all personalized information is left correctly so always be extra careful when leaving personalized information. Make sure all spelling and capitalized letters are submitted correctly.
Due to sanitary reasons, all pet items are not returnable for any reason.
Where is THREADTAILS located?
Does THREADTAILS have a physical location?
No. All orders are produced and shipped from my studio home location.